rune Privacy Policy

What We Collect and Why

When you open an account on rune, we collect your name, date of birth, email address, phone number, and residential address. We use these details to verify your identity and to contact you about your account. We also collect details of your deposits, withdrawals, and betting history. This information allows us to settle your wagers, track your account balance, and detect patterns that may indicate fraud or undisclosed duplicate accounts.

When you deposit funds on rune via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, we receive transaction data from your payment provider. This data includes the payment method, amount, and timestamp. We do not store your full payment card or wallet credentials on our servers; those details remain with your payment provider.

How We Use Your Data

We use your personal information for five primary purposes. First, we verify your identity through Know-Your-Customer (KYC) checks; we compare the documents you provide with our fraud database and third-party verification services. Second, we process your deposits and withdrawals by sharing your banking details with your chosen payment provider. Third, we settle your wagers by matching your bets against official match data and game outcomes. Fourth, we monitor your account for fraud, money laundering, and duplicate registrations. Fifth, we comply with legal and regulatory obligations in the jurisdictions where we operate.

We also use your data to send you account notifications — login alerts, withdrawal confirmations, bonus expiry reminders, and support responses. We do not send marketing emails unless you opt in. You can manage your notification preferences in your rune account settings at any time.

Data Retention

We retain your account data — name, contact details, betting history, balance records — for as long as your account is active. After you close your rune account, we retain certain data for legal and tax compliance purposes, typically for seven years or as required by applicable law. We do not retain payment card or full wallet credentials; those are deleted immediately after transaction confirmation.

Third-Party Processors and Data Sharing

Our servers may sit outside your jurisdiction. We use cloud hosting and payment processors that operate across multiple countries. When you deposit on rune via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those payment providers access your transaction details according to their own privacy policies. We do not control those policies; you should review them separately.

We also work with fraud-detection vendors and identity-verification services. These third parties process your personal data only to provide services to rune and are contractually bound to keep your data confidential. We do not permit them to use your data for their own marketing purposes.

Legal Disclosure

We may disclose your personal information if required by law — for instance, to respond to a court order, government request, or investigation by a financial regulator. We will comply with such requests unless we believe them to be invalid or overly broad.

Cookies and Tracking

We use cookies to keep you logged in to rune and to remember your preferences. We also use session cookies to prevent fraud and detect suspicious login patterns. These are functional cookies necessary for rune to operate securely. You can disable cookies in your browser settings, but doing so may prevent rune from functioning correctly.

We do not use cookies to track your behaviour across other websites. We do not sell your browsing data to advertisers. Any analytics data we collect is aggregated and anonymised; it cannot be linked back to you individually.

We keep your data only as long as necessary and only for the purposes you consented to when you joined rune.

Your Rights and Account Access

You have the right to request a copy of all personal data we hold about you on rune. You can also request that we correct inaccurate data or delete your data, subject to legal retention obligations. You have the right to object to certain types of data processing, such as automated profiling for fraud detection, though doing so may affect your ability to use rune.

To exercise these rights, contact our support team with a clear request and proof of identity. We will respond within standard review windows. If you believe we have mishandled your data, you may lodge a complaint with the data protection authority in your jurisdiction.

1. Right to Access Your Data

   Request a complete copy of your personal data held on rune at any time by contacting support.

2. Right to Correct Inaccuracies

   If your name, address, or contact details change, update them in your rune account settings or notify support.

3. Right to Delete Your Account

   You can close your rune account at any time. Some data may be retained for legal compliance after closure.

4. Right to Object to Processing

   You may object to certain automated data processing, though this may limit your access to rune features.

Security Practices and Data Protection

We encrypt all data in transit and at rest using industry-standard protocols. Our servers use SSL/TLS encryption, and sensitive fields — such as payment details — are additionally protected. We employ multi-factor authentication on internal accounts and conduct regular security audits.

No security system is perfect. While we work to keep your data safe, we cannot guarantee absolute protection against all forms of attack. If we discover a security breach affecting rune user data, we will notify affected users and relevant authorities within legally required timelines.

Policy Updates

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on rune. Your continued use of rune after the notice date indicates acceptance of the revised policy.

If you have questions about how we handle your data on rune, or if you wish to exercise your privacy rights, contact our support team. We are here to help clarify our practices and resolve any concerns about your personal information.